Helpdesk support

 

One of the inevitable decision makers is the way a hosting company handles its supports. Statistics have shown that most customers prefer to stay with the hosting if they find its support to be very effective. Our team is a pool of certified engineers who have vast experience in support desks of various large hosting companies. They are mixed breed of techs who have experience in handling large support desk queues as well as complex and advanced support desks.

 

Per Ticket Plan

 

This is the plan for those who have stable servers and less number of tickets. This also applies to someone who is starting new and small. If you can gauge the average ticket count, you can opt from our ticket slabs the package that fits you as this would be very cost effective. There is no limit to the number of domains or servers you might have. We can either use your helpdesk installation or install one for you and have the support responses completely whitelabelled.

  • 24/7 Support
  • White labelled
  • L1 and L2 issues
  • 40 mins gauranteed response
  • Free trial for 10 days
  • 6 hr resolution
  • unlimited servers/vpses/domains
  • one issue per ticket
  • 175 accounts per server
Plan Price Sign up
PT20
$ 5.00/tt
PT50
$ 4.75/tt
PT100
$ 4.50/tt
PT200
$ 4.00/tt
PT50
$ 3.75/tt

 

 

How it works

 

Complete Helpdesk Plan

 

Are you looking to completely offload your helpdesk support so that you can be at peace to work on growing your hosting company, then this is the plan for you. This also includes live chat support which will cover your clients basic support issues directly over the chat. A live chat support can drastically change the way your hosting company will be looked at. Our engineers will completely manage your support desk and your clients will efficiently attended to for all their tech support issues.

  • 24/7 Support
  • White labelled
  • L1 and L2 issues
  • Free trial for 10 days
  • 40 mins gauranteed response
  • 6 hr resolution
  • 175 accounts per server
   
Plan Sign up
$1000 Per server

 

 

How it works